We all know providing insane value is key when it comes to creating an offer, but do we take that same principle to heart when it comes to offering exceptional customer service? Clayton Panzeri certainly does. Director of Support at ClickFunnels and seasoned veteran in business development and customer service management, Clayton has a passion for adding immense value to the customer experience and enabling entrepreneurs to get back to crushing it as soon as possible.
Dave and Clayton spend this episode discussing what characteristics are vital for a thriving customer service department to have. Among empathy and efficiency, Clayton emphasizes simplicity in communication with both customers and customer service team members as the secret sauce to success.
Check out Clayton's #1 podcast recommendation for learning the best customer service practices: Making Disney Magic!
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